Shipping policy
The Black Doll Affair Shipping Policy
The Black Doll Affair currently ships within the United States.
Processing Time
Each ME Doll is individually made to order as a collectible educational art piece. Please allow up to 14 business days for production, customization, quality inspection, and packaging before your order ships.
Other merchandise is typically processed within 5-7 business days, unless otherwise noted on the product page.
Shipping
Shipping costs are calculated at checkout. Once your order ships, you will receive tracking information.
Delivery
Shipping transit time begins after your order has shipped and is in addition to the production time listed above. Delivery times vary based on the shipping method selected at checkout and the carrier.
Shipping Address
Please verify your shipping address before placing your order. The Black Doll Affair is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Shipping costs are calculated at checkout.
Once your order ships, you will receive a shipping confirmation with tracking information.
Orders are shipped using our shipping partners, including USPS, UPS, and FedEx, depending on your location and the shipping method selected.
Shipping Delays
Delivery dates provided by shipping carriers are estimates and cannot be guaranteed. Once an order has been accepted by the carrier, The Black Doll Affair is not responsible for shipping delays caused by weather, holidays, carrier disruptions, or other circumstances beyond our control.
Lost or Damaged Packages
If your package appears to be lost, damaged, or delayed in transit, please call or text (917) 830-6268 as soon as possible. We will gladly assist you in working with the shipping carrier to resolve the issue.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Questions
For questions regarding shipping or an existing order, please call or text Customer Support.
The Black Doll Affair, LLC Customer Support
Call or Text: (917) 830-6268
Website: https://blackdollaffair.com