Refund policy

RETURNS & EXCHANGES POLICY

We want you to LOVE your purchase. If you're not completely satisfied, we're here to help.

The Black Doll Affair accepts returns for eligible items and exchanges for damaged, defective, or incorrect merchandise. We do not offer refunds. 

If your item arrives damaged or defective or doesn’t fit, you must notify us within 7 days of delivery (based on carrier tracking) to request a Return Merchandise Authorization (RMA) number.

Items returned must be in original packaging. Once the returned item is received and verified, we will ship a replacement.

Returned items must be in the following condition:

• Unworn

• In like-new condition

• In original packaging

• With all tags, labels, seals and accessories intact and included.

Items showing signs of use, wear, scent, cosmetic transfer, damage, or alteration will not be accepted. Certain items are marked in store as final sale due to hygiene and specialty considerations.

Non-Returnable Items

The following items are not eligible for return or refund. Unless they arrive damaged or defective: 

  • Gift Cards
  • Customized or personalized products
  • Limited edition or one-of-a-kind items.
  • Digital products or downloadable content
  • ME Doll products: Me Dolls and their accessories, that have been painted, altered, personalized, used, or otherwise customized after delivery are not eligible for return or exchange unless they arrive damaged or defective. 

DAMAGED OR INCORRECT ITEMS

If you receive the wrong item or a damaged item, notify us within 7 days of delivery. Once the item is returned and your claim is verified, we will issue a replacement. If the error was at no fault of your own, we will send you shipping labels for the product.

RETURN PROCESS

To begin a return or exchange, please call or text (notify) our Customer Support at: ‪(917) 830-6268‬. Include your name and order number. Returns sent without an RMA number will not be processed.

Returns are processed through our fulfillment center. The return address will be provided after your RMA request is approved.

SHIPPING RESPONSIBILITY

Unless the error was on our part, customers are responsible for return shipping costs and return shipping insurance. We recommend using a trackable shipping service. Customers remain responsible for returned merchandise until it is received by us.