FAQs
What is the return policy?
All Sales are final.
Exchange and store credits only, except when otherwise stated. Specialty items are final sale.
Returning Products at Events/Black Doll Affairs
For purposes of proper tracking, returns and/or exchanges are not allowed/accepted at in-person Black Doll Affairs.
How do I return an item?
Requests for Returns should be emailed to: returns@blackdollaffair.com Please note, it could take some time to respond to email returns. If you desire faster service, please call the Doll Phone at: (404) 660-7363
The Black Doll Affair realizes that on occasion purchases may arrive different from what the shopper expected. Therefore, for purchased eligible for returns {some items like Clearance may be marked final sale,} we have a very simple return policy. If for whatever reason you are not satisfied with your purchase, you have a total of 7 days [based on the date of receipt according to delivery tracking data] to notify us and obtain an RMA # and return your merchandise to exchange it for another size, item of equal or lesser value or receive a credit. After 7 days, this policy becomes null and void. Once your store credit is on file it will honored and valid for 60 days from account email notification that a credit is on file. After 60 days, your credit is null and void. To obtain your RMA #, please email us at returns@blackdollaffair.com - Subject Line Reference: "RMA # Requested." For claims, disputes and tracking purposes, returns, exchanges and credits are ONLY handled in writing via email. Note, this does not pertain to items marked Final Sale or Specialty Items.
No refunds. Exchange or Credits Only.
Within 7 days of the issuance of your RMA#, we must receive your returned merchandise. If we do not receive your merchandise within 7 days, this policy becomes null and void. Merchandise must be unworn, have all original tags, labels and seals, and be in like-new condition. Be advised that Dolls are responsible for the original and any/all additional shipping costs of their merchandise. We highly recommend, but do not require, that you insure the merchandise and use a parcel delivery service that can track your package. Until your merchandise reaches us, customers are responsible for the merchandise. Returns sent to our office without an RMA# will not be validated with an exchange or a credit. Customers are limited to no more than 3 exchanges or credits in a calendar year. Please note, credits and/or exchanges cannot be used for tickets, gear in the the Store marked as "Pre Order" or any other non-applicable items.
Items shipped to/from and with an RMA # {Returned Authorization Number} should be sent back to: The Black Doll Affair
Can I wear an item and then return it to you?
Condition of Merchandise
Like-new condition and unworn, all merchandise must be returned in its original packaging, with all seals, labels and tags in place. Removing merchandise any hang tags, labels, and seals, etc. will void your right to an exchange or receive a credit. Wearing makeup, perfume, deodorant that soils and/or leaves a scent on the merchandise will void your rights mentioned above. Smoking, eating or marking the clothes in any shape form or fashion will void your rights mentioned above. Please use caution when trying on merchandise. Merchandise that has evidence that it has been worn will void your rights mentioned above. To reiterate, merchandise that does not reach us within 7 days after the issuance of an RMA#, will void your right to an exchange. Sunglasses and jewelry are non-returnable. Due to hygiene reasons, some items including but not limited to lingerie, undergarments, hosiery, leggings, swimsuits, socks, sleeping masks, hats/visors, etc are Final Sale. Clearance or Sales items are Final Sale.
How long do I have to use my credit?
Must be used within 365 days of notification of credit on file.
Not redeemable towards marked down, on sale or discounted items/products/events.
I received the wrong item and/or the item I received was damaged. Is there anything that can be done about it?
If you received the wrong items and it is determined that it was at no fault of yours, with a Shipping Credit applied to your account, we will reimburse the shipping costs of you having to ship the items back to us. Plus, we will pay to have the correct items shipped to you. However, FIRST, we must receive the item back. Upon return receipt of the items, we confirm your claim and determine if in fact the error was made on our side. Once your claim is confirmed, we immediately apply a shipping credit to your BDA store account. Please note, current 1st class shipping rates are the maximum reimbursement paid out by BDA. When using United States Postal Service, this should take care of shipping the item back to us with delivery confirmation. Unfortunately, we no longer pay in advance of items we're not yet in receipt of. If you do not receive your merchandise or it arrives damaged, after a tracking number is posted to your account, within 7 days of that date, you must notify the dollhouse. Email returns@blackdollaffair.com - Include your name, phone number and order number in the email. A Black Doll Affair representative will contact you via email to provide you with an RMA # or your shipping tracking number to locate your package. We're sorry, after 7 days of receipt of damaged or lost items, we're unable to open a case.