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Sales, Return & Credit Policy

 Please note the following before contacting us:
Sponsors must be a United States corporation/citizen or a permanent resident. Immigrants with any other visa status cannot sponsor. Sponsors should have domicile in the US or any of its territories.
Individual Sponsors and business sponsors are welcome. 
Sponsorships with The Black Doll Affair are not charitable donations and are not refundable. If you sponsor an event and it has to be canceled or postponed for any reason, you may opt for STORE or Event credits, or to work with our Events Team to roll out a future Black Doll Affair event.
To talk to our team about sponsorship TEXT: (404) 660-7363
All Sales are final. 
Exchange and credits only, except when otherwise stated. Specialty items are final sell. 
Because pre-orders are not in stock items and we order them for you upon your request, these items cannot be canceled sales. So Doll, be sure you want the Pre-Order item before asking us to buy them for you.

Returning Products at Events/Black Doll Affairs
For purposes of proper tracking, returns and or exchanges are not allowed/accepted at Black Doll Affairs. 

We do not pull stock for an order placed with an Echeck. Once an e-check clears, we will then go in and pull the items for the order. In the event, that the items are no longer available, we will contact the buyer and give them the option to have us mail another item[s] in its place. To guarantee the contents of your order, you'll want to pay with immediately available funds.

Request for RMA:
Items are shipped from and with an RMA # {Returned Authorization Number} should be sent back to: The Black Doll Affair - PO Box 723862 Atlanta, GA. 31139 - Requests for Returns should be emailed to: Please note, it could take some time to respond to email returns. If you desire faster service, please call the Doll Phone at: (404) 660-7363
The Black Doll Affair realizes that on occasion purchases may arrive different from what the shopper expected. Therefore, for purchased eligible for returns {some items like Clearance may be marked final sale} we have a very simple return policy. If for whatever reason you are not satisfied with your purchase, you have a total of 07 days [based on the date of receipt according to delivery tracking data] to notify us and obtain an RMA # and return your merchandise to exchange it for another size, item of equal or lesser value or receive a credit. After 7 days this policy becomes null and void. Once your store credit is on file it will honored and valid for 60 days from account email notification that a credit is on file. After 60 days your credit is null and void. To obtain your RMA #, please email us at - Subject Line Reference: "RMA # Requested." For claims, disputes and tracking purposes, returns, exchanges and credits are ONLY handled in writing via email. Note, this does not pertain to items marked Final Sale or Specialty Item.

No refunds. Exchange or Credits Only. 
Within 7 days of the issuance of your RMA#, we must receive your returned merchandise. If we do not receive your merchandise within seven days this policy becomes null and void. Merchandise must be unworn, have all original tags, labels and seals, and be in like new condition. Be advised that Dolls are responsible for the original and any/all additional shipping costs of their merchandise. We highly recommend, but do not require, that you insure the merchandise and use a parcel delivery service that can track your package. Until your merchandise reaches us, customers are responsible for the merchandise. Returns sent to our office without an RMA# will not be validated with an exchange or a credit. Customers are limited to no more than 3 exchanges or credits in a calendar year. Please note, credits or exchanges cannot be used for tickets, Gear in the the Store marked "Pre Order" or other non-applicable items.
Must be used within 365 days of notification of credit on file.
Not redeemable towards marked down, on sale or discounted items/products/events. 
Condition of Merchandise: 
Like new and unworn, merchandise must be returned in its original packaging, with all seals, labels and tags in place. Removing merchandise hang tags, labels, and seals, etc, will void your right to an exchange or receive a credit. Wearing makeup, perfume, deodorant that soils and or leaves a scent on the merchandise will void your rights mentioned above. Smoking, eating or marking the clothes in any shape form or fashion will void your rights mentioned above. Please use caution when trying on merchandise. Merchandise that has evidence that it has been worn will void your rights mentioned above. To reiterate, merchandise that does not reach us within 07 days after the issuance of an RMA#, will void your right to an exchange. Sunglasses and jewelry are non returnable. Due to hygiene reasons, some items including but not limited to, lingerie, undergarments, hosiery, leggings, swimsuits, socks, sleeping masks, hats/visors, etc are Final Sale. Clearance or Sales items are Final Sale.

Wrong Items/Damaged Items: 
If you received the wrong items and it is determined that it was at no fault of yours, with a Shipping Credit applied to your account, we will reimburse the shipping costs of you having to ship the items back to us. Plus, we will pay to have the correct items shipped to you. However, FIRST we must receive the item back. Upon return receipt of the items, we confirm your claim and determine if in fact the error was made on our side. Once your claim is confirmed, we immediately apply a shipping credit to your BDA store account. Please note, that current 1st class shipping rate is the maximum reimbursement paid out by BDA. When using United States Postal Service, this should take care of shipping the item back to us, with delivery confirmation. Unfortunately, we no longer pay in advance of items we're not yet in receipt of. If you do not receive your merchandise or it arrives damaged, after a tracking number is posted to your account, within 7 days of that date, you must notify the dollhouse. Email - Include your name, phone number and order number in the email. A Black Doll Affair representative will contact you via email to provide you with an RMA # or your shipping tracking number to locate your package. We're sorry, after 7 days of receipt of damaged or lost items, we're unable to open a case.
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